Warranty Policy
Thank you for choosing our home and food storage containers. We take pride in delivering high-quality products to our customers. Please review our warranty policy to understand the coverage and conditions for your purchase.
Warranty Coverage: Our products come with a one-year limited warranty from the date of purchase. This warranty covers any defects in material or workmanship under normal use.
What Is Covered:
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Cracks or breakage due to manufacturing defects.
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Lid or closure malfunctions caused by faulty design.
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Warping or deformation not caused by misuse or exposure to extreme conditions.
What Is Not Covered:
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Damage caused by improper use or accidents (e.g., dropping the container from a significant height).
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Normal wear and tear, including scratches and discoloration.
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Damage resulting from using the product for non-intended purposes.
How to Make a Warranty Claim: To submit a claim, please follow these steps:
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Contact our customer service team at kandy@iboxzen.com.
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Provide proof of purchase, such as a receipt.
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Describe the defect and include photos if possible.
Our team will review your claim and, if approved, will arrange for a replacement or repair at no cost to you.
Additional Information: This warranty is limited to the original purchaser and is non-transferable. Any modifications to the product will void the warranty. We reserve the right to change or amend this policy without prior notice.
For any questions or further assistance, please contact our support team. We are here to help ensure your satisfaction with our products.
